Typical timeline from first contact to handover
For a straightforward residential installation in Dubai, the process typically takes between a few days and two weeks from first contact to completion. This includes the initial survey, quote preparation, any approval or access steps if needed, scheduling, installation, and testing. Some providers advertise faster turnaround. Timeline depends on your property's complexity, approval requirements, and the provider's availability.
Step 1 — Initial contact and home survey
Most reputable installers start with a home survey — either in person or via information you provide remotely. During the survey, the installer will assess your electrical panel and available capacity, identify the best charger location, map the cabling route from panel to parking, confirm whether any approval from DEWA or building management is required, and flag any additional electrical work or civil works that may affect the quote. This survey is the foundation of an accurate and complete quote.
Step 2 — Receiving and reviewing your quote
After the survey, the installer provides a written quote covering the charger unit, installation, cabling, materials, and any additional work required. Some providers display package pricing on their website before any contact, which can help you form an initial comparison. Review the quote carefully — check what is included, what is explicitly excluded, the installation timeline, approval responsibilities, and warranty terms before accepting.
What to clarify before installation day
Before the installer arrives, confirm the following: Has any required DEWA or building-management approval been obtained, and who is responsible for it? Is access to all necessary areas arranged, including parking, cable routes, and the electrical panel? Are all materials and cabling on-site or being brought by the installer? Are there any works that will be done on installation day versus works that require a separate visit? Resolving these points beforehand avoids delays on the day.
Confirm in writing — even by email — that the quoted price includes all materials, labour, and any required approvals before booking an installation date. This protects you if additional costs are raised later.
Step 3 — What happens on installation day
A straightforward villa installation is typically completed in a single day. The installer will mount the charger on the wall, run cabling from the charger back to your electrical panel, connect to a dedicated circuit, and confirm all wiring is safe and correctly rated. If outdoor cabling is needed, this may involve surface trunking or conduit work. More complex properties — such as those requiring long cable runs, basement routing, or civil works — may require more time or a follow-up visit.
Step 4 — Testing and setup
After installation, the installer will test the charger to confirm it is working correctly. This includes checking the electrical connections, running a charge test, and — for smart chargers — setting up any app or network connectivity. The installer should walk you through basic operation before they leave.
Step 5 — Handover and what to confirm
At handover, confirm the following: Is there a warranty on the charger unit, and separately on the installation workmanship? Who should you contact if there is an issue, and what is the process? Is there an ongoing maintenance or support option? What documentation or certificate of installation are you receiving? Are there any works that were excluded from this installation and may be needed later? Getting clarity on these points at handover avoids uncertainty after the installer has left.
What support or follow-up to ask about
Ongoing support varies significantly between providers. Some offer maintenance programmes or helplines; others do not clearly describe post-installation support on their website. Before committing, ask directly what happens if the charger develops a fault, whether a call-out service is available, and what the process is for warranty claims. The compare page shows which providers currently mention support and maintenance based on publicly available information.
Before accepting any quote or choosing an installer, raise these directly:
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